Enterprise Content Management for Canadian Government: The Complete Guide
What Is Enterprise Content Management (ECM)? Enterprise Content Management (ECM) is the systematic collection, organization, storage, and delivery of information across an organization. For Canadian provincial and municipal governments, ECM encompasses the tools, processes, and strategies used to manage the lifecycle of documents, records, and unstructured data—from creation through archival or destruction. At its core, ECM answers three fundamental questions: What information do we have? Where is it stored? Who can access it? When implemented correctly, ECM transforms how government organizations operate. When implemented poorly, it becomes an expensive liability that creates more problems than it solves. ...